Contact Us

1. Contact Information Overview

We remain fully available to assist users and to ensure a clear, pleasant, and compliant experience when using our website.
Users are welcome to contact us at any time with questions related to orders or our services.

2. Contact Methods

Our customer support team can be reached through the following channels:

Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE

Email contact is recommended to ensure efficient and easily traceable handling of enquiries.

3. Customer Support Availability

Customer support is available:

• Monday to Friday, 8:00 AM – 4:00 PM

• Excluding public holidays

During these hours, our team is available to provide information related to orders, deliveries, and post-purchase enquiries.

4. Types of Assistance Provided

Our team can assist with:

• Product-related enquiries

• Current or completed orders

• Delivery-related issues

• Return or refund requests

• Feedback or concerns regarding the shopping experience

5. Response Time and Commitment

We are committed to responding as promptly as possible, with clarity and professionalism.
Each enquiry is reviewed individually to provide a thorough and solution-focused response.

Our goal is to deliver a transparent, reliable, and attentive support experience.

6. Operational Information

Service Region: Australia

Support services are primarily focused on active orders and ongoing deliveries.

We place great importance on communication.
Every message is an opportunity to continuously improve our services and better meet user expectations.