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Terms of Service

 

1. Introduction and Scope

These Terms and Conditions govern access to, browsing of, and use of our website, as well as the relationship between us and all users who visit the website or make purchases.

These terms apply to all users accessing the website.
By using the website, users fully accept these Terms and Conditions, which constitute the contractual framework applicable to all transactions conducted through the website.

2. User Accounts and Responsibilities

Users may create an account to manage orders and access certain personalised features.

Users agree to provide accurate, complete, and up-to-date information at all times.
While we take reasonable measures to ensure proper website operation and security, we are not responsible for issues arising from incorrect information provided by users.

3. Products, Availability, and Information

Product descriptions, specifications, images, and availability are presented as clearly as possible.

Availability may vary depending on stock levels. We reserve the right to update product information, pricing, or images where necessary for operational reasons.
All information is provided in good faith.

4. Orders and Payments

All orders placed through the website are confirmed by email.

Payments must be completed using the secure payment methods available on the website.
Order processing begins only after payment has been successfully confirmed.

Orders are generally processed within 1–5 business days after payment.

5. Shipping and Delivery

After payment confirmation, orders are generally processed within 1–5 business days.

Order Processing Cut-off Time:

  • Orders placed before 4:00 PM will be processed on the same business day.
  • Orders placed after 4:00 PM will be processed starting from the next business day.
  • If a public holiday applies, processing will commence on the following business day.

During periods of high order volume, additional processing time may occur. Customers will be notified by email if required.

  • Parcels are handled by professional logistics partners.
  • Estimated delivery time is 7–15 business days from dispatch.

A tracking reference is sent by email once the order has been shipped.
Full delivery details are outlined in our Shipping Policy.

6. Order Cancellation

Customers may request order cancellation under the following conditions:

  • If the request is submitted within 36 hours of purchase and the order has not yet been dispatched, cancellation may be accepted with a full refund.
  • If the order has already been dispatched or the 36-hour period has passed, cancellation is no longer possible.
  • In such cases, customers may follow the return and refund process.

All requests are handled carefully, transparently, and fairly.
Further details are available in our Order Cancellation Policy.

7. Returns and Refunds

We aim to provide a clear and reliable shopping experience through our website.
This returns process applies to all orders delivered within Australia.

Customers may submit a return request within 45 days of receiving their order.

Returns are accepted only if all of the following conditions are met:

  • The item is unused, undamaged, and in perfect condition

  • The item is returned in its original packaging with all accessories and materials

  • The return request includes the order number and reason for return

Direct exchanges are not offered due to furniture logistics constraints.
Returned items are inspected individually.

A pre-printed return shipping label is included inside the parcel upon delivery.

Full details are outlined in our Return, Exchange, or Refund Policy.

8. Personal Data Protection

All personal information collected through the website is handled in accordance with the Australian Privacy Act 1988.

Data processing follows principles of lawfulness, transparency, and security.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia.

Any disputes will be handled in accordance with Australian law, without limiting the consumer rights provided under applicable regulations.
Where possible, disputes should first be addressed through good-faith communication.

10. Contact Information

For questions related to these Terms and Conditions or use of the website, users may contact our store using the details below.
The contact format remains consistent across all policies.

Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We ensure a compliant, secure, and transparent experience and aim to handle every interaction appropriately.