Privacy Policy
1. Commitment to Data Protection
Protecting the personal information of users is a top priority for us.
This Privacy Policy explains in a clear and transparent manner how personal data is collected, used, stored, and protected when using our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Scope of Application
This policy applies to all users who visit, browse, or place orders through our website.
It covers both information provided directly by users (such as names and contact details) and information collected automatically through digital technologies, including cookies.
By using our website, users acknowledge and accept this Privacy Policy.
3. Data Collection and Use of Cookies
We collect only the information necessary for order processing and the proper operation of our services. Collected data may include:
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Full name
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Billing and delivery address
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Email address
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Order and payment-related information
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Technical data such as IP address, device type, browser type, and browsing activity
Cookies may be used to:
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Ensure essential website functionality
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Improve navigation and user experience
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Analyse website usage and optimise performance
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Provide a more tailored browsing experience
Users may accept, decline, or manage cookies through browser settings or via the consent notice displayed during the first website visit.
4. Purpose of Processing and Data Sharing
Collected data is used strictly for the following purposes:
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Processing, preparing, and delivering orders
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Customer support and assistance
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Website functionality improvement and optimisation
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Compliance with legal obligations
Personal data is not sold or shared for commercial purposes.
Data may be shared only with:
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Logistics and delivery service providers
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Secure payment service providers
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Regulatory or legal authorities where required by law
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Technical partners who comply with applicable data protection standards
5. Data Retention and Cookie Consent
Personal data is retained only for the duration necessary to fulfil the purposes described above or to meet legal requirements.
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, or alteration.
Users may withdraw cookie consent at any time.
Please note that disabling essential cookies may limit certain website functionalities.
6. User Rights
In accordance with Australian privacy regulations, users have the right to:
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Access personal information held about them
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Request correction of inaccurate or incomplete information
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Request deletion of personal data, where legally applicable
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Request restriction of data processing in certain circumstances
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Request access to personal data in a commonly used format
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Object to data processing based on legitimate interests
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Withdraw consent at any time, without affecting prior lawful processing
Requests related to these rights may be submitted using the contact details below.
We are committed to responding within legally required timeframes.
7. Legal Basis and Compliance
Personal data is processed on valid legal grounds, including contract performance, legal obligations, legitimate interests, or explicit user consent.
We ensure that all data processing activities are conducted in a transparent, secure, and compliant manner in line with Australian privacy standards.
8. Contact and Support
For any questions regarding this Privacy Policy or the handling of personal data, users may contact our store using the details below.
The contact format remains consistent across all policies.
Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia
We are fully committed to safeguarding the security, integrity, and confidentiality of personal information while ensuring transparent and trustworthy use of our services.