All items offered by our store include free shipping within Australia
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Shipping Policy

 

1. Shipping and Delivery Policy

This policy is intended to clearly explain the conditions for order preparation, dispatch, and delivery for purchases made through our website. All logistics and fulfilment activities are carried out in accordance with applicable Australian consumer protection and eCommerce regulations to ensure a transparent and reliable shopping experience.

2. Delivery Area

Delivery services are available exclusively within Australia.
All orders are shipped only to addresses located within Australia.

3. Shipping Fees

  • All items offered by our store include free shipping within Australia, with no minimum purchase requirement.

The total order amount, including applicable taxes, is clearly displayed before payment confirmation, with no additional charges applied.

4. Order Preparation and Processing

After payment confirmation, orders are generally processed within 1–5 business days.

Order Processing Cut-off Time:

  • Orders placed before 4:00 PM will be processed on the same business day.
  • Orders placed after 4:00 PM will be processed starting from the next business day.
  • If a public holiday applies, processing will commence on the following business day.

During periods of high order volume, additional processing time may occur. Customers will be notified by email if required.

5. Dispatch and Estimated Delivery Time

Parcels are handled by professional logistics partners.
The estimated delivery timeframe is 7–15 business days from the date of dispatch.

  • A tracking reference will be sent by email once the order has been shipped, allowing customers to monitor the delivery status at any time.

After delivery, customers may apply for a return or exchange within 45 days of receiving the order.

6. Applicable Taxes

All prices displayed on our website include applicable taxes in accordance with Australian regulations.
No additional charges are required upon delivery.

7. Order Tracking and Delivery Status

A dispatch confirmation email containing a tracking reference will be sent once the order has been shipped.
This reference allows customers to check delivery progress at any time.

8. Customer Support

For any enquiries related to shipping, orders, processing, or returns, customers may contact our store using the details below.
The contact format is consistent across all policies.

Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We are committed to providing a dependable, transparent, and carefully managed shopping experience at every stage of the order process.