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Order Cancellation Policy

1. Order Cancellation Policy Overview

We aim to provide a clear, simple, and secure order management process through our website.
This Order Cancellation Policy outlines the applicable cancellation conditions in accordance with Australian consumer protection regulations.

2. Cancellation Conditions

Customers may request order cancellation under the following conditions:

  • If the cancellation request is submitted within 36 hours of purchase and the order has not yet been dispatched, the cancellation may be accepted with a full refund.
  • If the order has already been dispatched or if the 36-hour cancellation period has passed, cancellation is no longer possible.
  • In such cases, customers may proceed with the return and refund process in accordance with the applicable process.

All cancellation requests are handled with care, transparency, and attention to detail.

3. Cancellation Request Procedure

All cancellation requests must be submitted by email within the permitted time frame.

Each request must include the following information:

  • Order number

  • Full name of the purchaser

  • A copy of the order confirmation or payment confirmation

Each request is reviewed individually to ensure accurate and timely processing.

4. Refund Handling

When a cancellation request is approved:

  • The refund is initiated promptly

  • The refunded amount is issued via the original payment method

  • Refunds are processed within 1–5 business days, depending on the processing time of the financial institution

A confirmation email will be sent once the refund has been completed.

5. Customer Support and Availability

For cancellation requests or enquiries related to this policy, customers may contact our store using the details below.
The contact format remains consistent across all policies.

Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

Email contact is recommended to ensure faster and more reliable request handling.

We are committed to providing a clear, secure, and consumer-respecting service that allows customers to manage their orders with confidence.