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Payment Policy

1. Purpose of the Payment Policy

This Payment Policy outlines the accepted payment methods available on our website.
It is designed to ensure a clear, secure, and reliable payment process in accordance with applicable Australian regulations, providing users with confidence when completing transactions.

2. Accepted Payment Methods

The following electronic payment methods are accepted on our website:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

All card payments are processed through certified and secure payment systems that comply with international security standards.

3. Transaction Security

All transactions conducted on the website are protected using SSL encryption technology.

We apply recognised electronic payment security requirements, including compliance with PCI DSS standards, to protect sensitive payment information and prevent unauthorised access.

4. Payment Authorisation and Verification

During the payment process, the user’s financial institution may request additional authentication for security purposes.

This verification step helps ensure that the transaction is authorised and completed under secure conditions.

5. Currency and No Additional Fees

All transactions are processed exclusively in Australian Dollars (AUD).

No additional fees are applied based on the selected payment method.
The total amount displayed before order confirmation includes applicable taxes and free shipping within Australia, with no hidden charges.

6. Payment Confirmation and Order Processing

After payment has been successfully completed, a confirmation email is sent to the user.

The order is then processed within 1–5 business days, in accordance with the timelines outlined in our Shipping and Delivery Policy.

7. Refunds

When a refund is approved, it is issued using the same payment method originally used for the purchase.

Refunds are processed within 1–5 business days, depending on the processing time of the user’s financial institution or payment provider.

8. Contact and Support

For any questions related to payments or if assistance is required during a transaction, users may contact our store using the details below.
The contact format remains consistent across all policies.

Email: revenue@pinemypad.com
Phone: +65 (802) 45068
Address: APT BLK 346 YISHUN AVENUE 11 #04-111, SINGAPORE 760346, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We strive to provide a simple, dependable, and fully secure payment process that meets Australian regulatory and security standards.